Terms of Service

HasMyBrandChanged checks whether documents, graphics, presentations and marketing assets are still on-brand. The Service allows users to:

• Create a Brand Blueprint
• Upload assets for review
• Analyse assets against the Brand Blueprint
• Receive a Brand Compliance Score
• Review findings and issue details

The Service does not edit, redesign, fix or create assets.

You must be at least 18 years old to use the Service. You agree to provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials, all activity under your account, and ensuring authorised users comply with these Terms.

You must notify us immediately if you suspect unauthorised access: support@hasmybrandchanged.com.

The Service is designed for business use and may support multiple users in a workspace. Workspace owners and administrators are responsible for inviting authorised users only, managing user access, removing users who should no longer have access, and ensuring uploaded content is lawful and authorised.

Paid plans may include a free trial. Trial duration, plan limits and pricing are shown on the pricing page. Subscriptions renew automatically unless cancelled before the renewal date.

You may cancel at any time. Cancellation takes effect at the end of the current billing period unless otherwise stated. Refunds are handled by our payment provider as set out in our Refund Policy, which provides a 14-day refund window. We may change pricing with reasonable notice; price changes apply from the next billing period.

Payments are processed by Paddle, acting as merchant of record. Your purchase is also subject to the Paddle Buyer Terms.

You retain ownership of all content you upload, including Brand Blueprints, logos, brand guidelines, documents, graphics, presentations, images, marketing assets, fonts and related material. We acquire no ownership rights in your Customer Content.

You grant us a limited licence to host, process, analyse, display and transmit Customer Content solely as necessary to provide the Service. This includes sending relevant content to third-party processors, including AI providers, for analysis.

You are responsible for ensuring that:

• You have the right to upload your Customer Content
• Your Customer Content does not infringe third-party rights
• Your Customer Content does not contain unlawful material
• Your use of the Service complies with applicable laws
• You verify review results before relying on them

You remain responsible for all final brand, design, approval, distribution and business decisions.

The Service uses automated systems, including AI models, to analyse assets. Brand Compliance Scores and findings may contain errors, omissions, false positives or false negatives. The Service does not guarantee that any asset is compliant with your brand guidelines, and does not provide legal, design, regulatory or professional advice.

You are responsible for verifying all results before acting on them. You should not rely solely on the Service for final approval of high-risk, regulated, legal, financial or business-critical materials.

You must not:

• Violate any law or regulation
• Upload malware, viruses or harmful code
• Attempt to access another customer’s data
• Probe, scan or test our systems without written permission
• Interfere with or disrupt the Service
• Reverse engineer the Service
• Scrape, copy or harvest data from the Service
• Abuse, overload or bypass usage limits
• Share login credentials outside your authorised team
• Use the Service to infringe intellectual property rights
• Upload content you do not have permission to use
• Use automated systems to create abusive review volume
• Attempt prompt injection, model manipulation or AI abuse
• Resell the Service without our written agreement

We may suspend or terminate accounts that breach this section.

We treat Customer Content as confidential. We will not intentionally disclose Customer Content except:

• To provide the Service
• To authorised service providers
• With your permission
• To comply with law
• To protect the Service, users or third parties
• In connection with a business transfer, subject to appropriate safeguards

We take reasonable steps to secure the Service, including tenant isolation, access controls, private storage and encrypted connections. You are responsible for maintaining secure access to your account and workspace. No system is perfectly secure, and we cannot guarantee absolute security.

We aim to keep the Service available and reliable. However, we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, security issues, provider outages, technical failures or events outside our control. Enterprise customers may receive separate service level commitments under a written agreement.

We may release beta, preview or experimental features. These features may be incomplete, inaccurate, unstable or changed without notice. Beta features are provided as-is and may be removed at any time.

We own the Service, including software, design, workflows, documentation, trademarks and related intellectual property. You may not copy, modify, distribute, resell or create derivative works from the Service except as permitted by these Terms or with our written permission. Customer Content remains yours.

If you provide feedback, suggestions or ideas, you grant us the right to use them without restriction or compensation. We are not required to treat feedback as confidential.

If you believe content in the Service infringes your copyright, contact support@hasmybrandchanged.com and include:

• Your name and contact details
• Identification of the copyrighted work
• Identification of the allegedly infringing material
• A statement that you believe the use is unauthorised
• A statement that the information provided is accurate
• Your signature or electronic confirmation

We may remove or disable access to allegedly infringing content where appropriate.

You may stop using the Service at any time. We may suspend or terminate access if:

• You breach these Terms
• Payment fails
• Your use creates security or legal risk
• Required by law
• Necessary to protect the Service or other users

After termination, Customer Content and personal information are handled according to the Privacy Policy.

After account closure, we may delete or anonymise Customer Content and personal information within a reasonable period, except where retention is required for legal compliance, billing records, security logs, fraud prevention, dispute resolution or backup retention.

The Service is provided as is and as available. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, reliability, fitness for a particular purpose, non-infringement, availability and error-free operation.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law, including rights under the South African Consumer Protection Act where it applies.

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, special or consequential damages
• Loss of profits or revenue
• Loss of goodwill or brand value
• Marketing or advertising losses
• Business interruption
• Loss of data or opportunity
• Claims arising from reliance on review results

Our total liability arising from or relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

You agree to indemnify and hold us harmless from claims, damages, losses, liabilities and expenses arising from your Customer Content, your breach of these Terms, your violation of law, your infringement of third-party rights, or your misuse of the Service.

You may not use the Service if doing so would violate applicable export control or sanctions laws. We may refuse, suspend or terminate access where required by law.

We may modify, improve, suspend or discontinue parts of the Service. Where changes materially affect paid users, we will provide reasonable notice where practical.

We may update these Terms as the Service evolves. If changes are material, we will provide reasonable notice by email, in-app message or website notice. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa. South African courts have jurisdiction, without limiting any mandatory consumer protections that may apply in your country of residence.

These Terms, together with the Privacy Policy and any applicable order form or subscription terms, form the entire agreement between you and us regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, restructuring or sale of assets.

For questions about these Terms, contact support@hasmybrandchanged.com.